Elements and Performance Criteria
- Identify the impact of own emotions on others in the workplace
- Identify and use evaluation criteria to determine own emotional strengths and weaknesses
- Identify personal stressors and own emotional states related to the workplace
- Analyse and document potential emotional triggers in workplace situations which may require determine appropriate emotional responses
- Evaluate the impact of own workplace behaviours that demonstrate management of emotions
- Use self-reflection and feedback from others to improve development of own emotional intelligence
- Recognise and address the emotional strengths and weaknesses of others
- Respond to the emotional states of co-workers and assess emotional cues
- Develop a plan for identifying and responding appropriately to a range of cultural expressions of emotions
- Apply techniques to demonstrate flexibility and adaptability in dealing with others
- Demonstrate consideration of the emotions of others when making decisions
- Promote the development of emotional intelligence in others
- Create opportunities for others to express their thoughts and feelings
- Assist others to understand the effect of their behaviour and emotions on others in the workplace
- Develop and implement plans to encourage the self-management of emotions in others
- Develop and implement plans to encourage others to develop their own emotional intelligence, to build productive relationships, and maximise workplace outcomes
- Utilise emotional intelligence to maximise team outcomes